When your computer locks up, slows down, or won't turn on, you need someone reliable to contact. Manufacturer help desks have outrageous hold times, and usually the first level technician has you restart your computer, and then transfers you to level 2 if that didn't solve the problem.
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Choice One level one techs are trained to react as level 2 technicians. We give them the tools necessary to troubleshoot your issue to their fullest ability before transfering to a higher tech. If they need to transfer you to a higher level, they are required to stay on the line with you until a solution is reached. This helps resolve the need to repeat your issue to more than one technician. |
Our Help Desk plans are below:
Bronze - Basic Home Maintenance $1.50 per ticket Included Features: This package is a customizable package, any and all features that come with any of our other plans, whether it be business or home use, you can add. Contact a Sales representative, and let them help you design the perfect package for your household! |
Silver - Work at Home $29.95 / Month Included Features: 4 Tickets Free per Month |
Gold - Home Business $49.95 / Month Included Features: 15 Tickets Free per Month Free Peripheral Installation! |
